Anonymous
map-marker Palmetto, Florida

Worst possible choice

This Michael E Best character is the most unprofessional rude person out there. Threatening people and constantly harassing people in private no soliciting neighborhoods. Police have multiple write ups for this criminal, including threatening a mother while she was trying to leave her house with her kids in the vehicle. Stay clear and read the 100 other awful reviews. Hope he ends up in prison.
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Reason of review:
Poor customer service

Preferred solution: Ban his business and place him in jail

rizalina r
map-marker Pinellas Park, Florida

I got scammed!

I got their blue flyer in the mail about testing drinking water, so after getting 3 of these flyers , i thought to give them a call because it's a free service by Florida waterworks.

The man came to my house and started testing the water from my kitchen faucet in front of me and showed me how "dirty" it was bc the color was orangy w particles. He went on to explain my water contains sulfur, chlorine and other chemicals " bad " for my gut and to my body. It kind of " scare" me.

He went on to explain the water system/equipment hes got is the cleanest in the whole world. But I thought it was for free bc its from Florida waterworks.

I told him I had an appointment and had not much time for him & to come back . He said it wont take too long to do paperwork and then he would go. I told him i have no job, so I cannot afford it. He said it is affordable monthly payment of $35.00. He asked me how much is my monthly income, i told him I have none bc I am jobless. He said ill put it $1000.00. Since I was getting ansy bc I will be late for my appointment, i told him to hurry & leave. He said he was almost finished, and had me sign the paper which I did without really thinking just so he would leave.

I think 2 days later , a guy came to install. He said it will be done in 45 min. but after this and I don't want it to just call the number he left and he will come to disconnect it.

I called the office and told the lady on the phone. nobody came to disconnect. I spoke to the manager & explained my circumstance and he said he will call back. I was out of town for weeks, and I got a call from a bank. I told /explained to the lady, I did not want it bc I cannot afford to pay no matter how much it is bc I hav no income. When I came back to florida , I called again and talked to the manager & told him I did not want it bc I cannot pay since I am not working. called and told him I am leaving to stay with family out of state and to get it disconnected. He said he will call back, bc he has not heard from his supervisor. I told him why they would force someone with inability to pay. If cars can be repossessed , then they can also get it back . Its only 3 mos since installed, and hardly used bc I was not home. He refused to listen. and I never heard from him.

Then I got a letter from the bank financing it and I called and explained to the lady. She said she was going to talk to the company. I told her if nobody comes to get it, I will have a handyman disconnect & send it to their office. I did not hear from anyone yet.

I am so upset and mad that this company would force people to buy their product even when the person is unable to pay. I think bc as expensive as it is , the man said it's cheap at the price he gave me of $1400. I'm sure the equipment does not cost that much. I think their commission is $500. each that's why they are out to force it to people.

Then I saw a flyer in the mail by CGC water( Kinetico) wc is same system . and their ad states " 90 day try before you buy". I called them to ask how much is their equipment, the guy said it ranges from $850- ****. depending on what kind customer wants. When I spoke to the Florida waterworks manager i told him this , he said mine was past 90 days already. It was bc when I called months before nobody would listen, and they really wanted it to lapse past 90 days. I just think this company is dishonest. I am waiting to hear from them , then i'll have it disconnected by handyman. i told the bank lady all these.

I hope someone can help me with this problem. I am already depressed with other problems.

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Reason of review:
Poor customer service

Preferred solution: disconnect it/return

2 comments
Guest

i recieved the same thing saying important electric bill info enclosed upon opening red flags get free 50bucks toward electric bill,free home energy check etc last time i bit on one of these from home depot a water tester came out with the dog and pony show of how bad my water is and must be changed i didnt tell her i had a system in place and working i said i didnt have one just to see what the out come would be this company may not be like that at all but it has all the ear markings of a sale by pressure or not and to be fair to them they have good marketing it got me to open the letter smart move

Guest

I got an ad from this company and it said "IMPORTANT Electric Bill Info Enclosed" on the envelope..This is an obvious attempt to make people think it was from Florida Power...I wouldn't deal with a company that uses these tactics..

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Anonymous

Scam artists

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A top of the line reverse osmosis under sink is about $275. It's easy to install yourself. Never invite these scammers to your home.
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Anonymous

Very happy with service and product

I am not a do it yourselfer and was looking for a company that could help me with my water. I am from New York and moved to St.Pete Fl and the water here is absolutely horrible. When I received this card in the mail to have my water test I sent it right back. I had a very knowledgeable person come to my home and tell what I needed to improve my water. I had a water conditioner and reverse osmosis system installed the same day for $3.500.00. I am very satisfied with the company EQA. environmental quality assurance. I would recommend to my friends and family. Also the general manager sent someone out the next day to retest the water and found that all of the chlorine was removed from the water and 0 grains per gallon of hardness and the drinking water went from 380 tds to 21 tds. working perfect. Like
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Reason of review:
Good customer service
Anonymous

Researching the Company

I received a Florida Water Works postcard in the mail. I completed it but before mailing it off I wanted to google any complaints and review on the company. I see they scored an "F" with the BBB and have many negative reviews and complaints. I can now toss this card in the trash because I got my answer. I research any and everything before I make a purchase. Thank God for technology and innovation with the internet. People giving their reviews and complaints on products is very helpful to those who willing to do the research before they stupidly pay for something that will cause them grief later. My recommendation is to always do your research before spending a penny on any product. DCR
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2 comments
Guest

It is more of a horror to work for them !

Guest

ditto... so many scams when you purchase a home.... these people just want to get inside and pitch their deal...no thanks

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Anonymous
map-marker Port Richey, Florida

Biggest scam in Florida

It starts out with a card very official looking,about the water in your area,then they offer a free water test,then comes the bull *** your water is highly contaminated,barely drinkable,in less than five minutes there is a tech at your door and he goes outside and puts a big tank on my water supply,when he's done with that he comes in with a Reverse osmosis filtering system which he installs under my sink cabinets,never once did he mention the cost,until it's installed,then he hands me a bill for three thousand dollars,PS:they tell you it's Guarenteed for as long as you own your home,but leaves out that the filters and tank need replacement every year,which is hundreds of dollars,don't let these *** suckers into your home,they lie right to your face.They should not be allowed to operate in any State of America.

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Reason of review:
Bad quality
3 comments
Guest

Same company up here in Indiana. The owner's name is John Wink.

Lost thousands on the system, which he stated had a life time warrant, and now can't fix or replace. It is a complete scam!

Guest
reply icon Replying to comment of Guest-1322081

He said his business operates out of Tampa Bay, Florida. Waterworks Inc. is the name of his business....

Machele Imf

I do hope you didn't actually pay the guy if you hadn't agreed to the installation of the thing.

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Resolved
Dellar Ofc
map-marker Englewood, Florida

Resolved: Florida Water Works, Pinellas. MISSING UV light..CHECK yours!!

Updated by user Sep 01, 2016

ok so i made the call to Florida Water Works & was astounded by their response.

Shelley the receptionist listened to my reqiurements & promptly put me through to the service manager Matt.

I told him the situation as I found it & requested the replacement lamp be replaced free of charge which without hesitation he agreed to, an appointment was for the following day . Right on time a well presented tech turned up.

he inspected the system finding the UV pwr unit defective & also the quart tube to have a crack allowing it to leak. The tech also named Matt called the svc manager between us another appointment was made for today, right on time same tech same courteous manner arrived with all components, put the system back together checked for leaks & was done in less than a half hr, took him longer to drive to the job. Total value of parts & labor approaching $500.00 cost to to customer $000.00.

A lesson was had for myself, its far to easy to assume!!

Florida Water Works took the complaint serious & rectified the problem in record time at there expense.

Its often said you dont know what your dealing with on any transaction till things go awry & your looking to ' The Company' to make things right.

Florida Water Works MADE THINGS RIGHT. So now i say if you have a problem with Florida Water Works call Shelley ask to speak to svc manager Matt calmly explain the problem & if like me you had read pages of negative reviews you'll be pleasantly surprised at the quality svc given.

Original review Aug 29, 2016
Had a family friend call me to say the light on the power supply unit to her ultra violet lamp section of water purification system had gone out & ask me to check it During the diag process i needed to check lamp was working, only to find there was no lamp unit not even a blown one, simply no lamp. At some time in the past, maybe even the original install the FWW tech poked the power cable into the unit making everything appear as it should. then invoiced for the lamp @$120.00 When friend called FWW was told "they'd received several similar complaints saying it was inexplicable, some type of ghosting". Left my friend confused to say the least, of course the company offered to sell her a replacement at $120.00. Now that i've read up, on this business & its shameful practises I'm calling their office tmrrw to ask that they send a lamp, FREE of charge if not agreeable then customer is filing a complaint with state attorney. Highly recommend having a reputable Co check this out for you. For those able & diy minded its an easy self check ( turn off water supply at holding tank, open outlet tap to drain water. Look for stainless steel canister that has power cable at one end SWITCH OFF/ UNPLUG/ DISCONNECT POWER SUPPLY!! then unscrew end cap that pwr cable passes through be ready with container to catch water a pint or so. Inside is a glass tube inside that should be a glass rod type light unit.) If you find lamp to be missing then your water has / is not being treated against bacteria & viruses. Call Fl state attorneys office they have previously dealt with complaints about this business. i
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Loss:
$120
Reason of review:
theft

Preferred solution: Free part supplied

Anonymous
map-marker Boulder, Colorado

Warning--do not buy any water filtration product from this company

His name is Peter the owner of Waterworks in Florida. The number is 1-51*-790-****... He lies and is a scam artist... I filled with the BBB.. I bought a unit which didn't work after time. He stated I had to send a $75 fee plus mail in the unit just to diagnose the problem. After I sent the $75 fee in, I decided to buy a new better unit from a company who had a warrentee I liked... I called Peter who stated he would refund the $75, but he didn'... still waiting a year later... Now he states that since I filled out a complaint form with the BBB he will not refund... of course he said he had sent it, but it was returned back to him... an obvious lier...
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Jacksonville, Florida

Florida Water Works Customer Care Review from Jacksonville, Florida

This company is full of ***. The first thing the rep says when he walked though the door was "oh I'm not trying to sell you anything because im going to get my 25 dollars no matter what".

He conducts the fake water test " and of course its bad. I own 2 fish tanks and I always condu t water test monthy, and i know that if tou dont put the correct amount of drops to test for slceratin things it will turn the results bad. Then he calls his so called Chemist and they offer me a deal for 1900 for a UNDER SINK REVERSE OSMOSIS FIKTER SYSTEM. But oh since I'm retired military he offers it for 1700 but they want me to sign the deal before he turns in the paperwork.......

REALLY.... Tells me that he would give me the guys name and the company and i coukd call them directly. I asked 3 times because i wanted to research the company and reviews. He still didn't provide either, but gave me HIS name and number.

STAY AWAY FROM THIS SHADY COMPANY. They send cards to your house.

BUT ITS A RIP OFF...... Going to call the BBB on them

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Reason of review:
Poor customer service
Anonymous
map-marker Totowa, New Jersey

Florida Water Works Water Conditioning System Review from Totowa, New Jersey

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I have to be honest we were duped, these guys said they were Christians, were were sold a system for 4500.00 we trusted them, our water isnt safe to drink, i called and told them the water was making us sick, they texted a few says later said they were in our area, i was at a drs appointment, i couldnt be home, i called again today, they tried to sell me more stuff. I told mike i trusted you, do not buy from this company!!! Dont walk RUN!!! A very expensive lesson
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Reason of review:
Bad quality
Anonymous
map-marker Orlando, Florida

Florida water analysis, fl water works and so on: bad company, SLEEZE

They did a similar tactic to me a few years ago under the name of Florida Water Works. They have changed their name so many times, it screams "sleeze"! Its the same old story, sending a flier to every home sending an implication they are a government office of some kind. They try to get as much money out of you a they can. They sold me an outdated system. It didn't even come with a manufacturer's booklet of information package. They came to my house and quickly installed and told me how much it cost later. They said $5,900 but I got them down to $2,000 which was still to high. I shouldn't have paid more than $500. BBB rating is F!
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Reason of review:
Pricing issue
1 comment
Guest

Rip off company

Can't believe state lets them operate personal bad experience

Anonymous
map-marker Vero Beach, Florida

Water testing

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I received a call to set up an appointment with a tech to come and test my water. I rearranged my schedule to be here to receive the tech. When he arrived he told me that he could not do the test unless my husband was available also to receive the results. He was not available. This was NEVER mentioned when the rep called me to set up the appointment. BAD BUSINESS. The tech left and I did not receive my water test. Why are you waisting peoples precious time.
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Jacksonville, Florida

Beware of Florida water works mailer delivered via u.s. Mail delivery

Florida water works, p o box 70, pinellas park, fl 33780-**** Above address is on return postcard. There is no such company... Received via U.S. Postal service in my mailbox. This looks official, especially to senior citizens, the water test is not affiliated with any official public utility in Florida. It is a postcard to mail back to have a free water test by "quality controlled officials". Survey wants how many in household, name, phone, email and verify u.s. Mail address. Form even has an isolated area that has official looking data that states do not complete until testing or to be completed by tester. IGNORE, it is fake and only to obtain personal information or to possibly sell to another solicitor.....jan 22, 2016
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Reason of review:
Not as described/ advertised
5 comments
Guest

Yes, there is a company by this name located at 6575- 80th Avenue, North, Pinellas Park, Florida, but they are scammers. They will tell you that your water is not safe to drink and sell you a water filtration system that you do not need. They have been sued by the Florida Attorney General's office for deceptive business practices.

Guest

I filled out a form and received a phone call. Since I have worked at the Sheriff's Office before I am weary of outside calls like this.

They wanted to make an appointment to come and test water - something was not right..I am in Palm Beach County please be advised. It came in the mail; few things are for free in the world and having a stranger come in to my home and not expect fees for any services they provide is a red flag.

Guest

Thank you, just received one and being a senior citizen new to Florida could have easily been taken advantage of. It looks and sounds extremely official.

Guest

Thank you for this.

Guest

Thank you for sharing this...i just received one and questioned it to!

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Anonymous
map-marker The Villages, Florida

*** BAGS

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They are also known as Environmental Quality Assurance, LLC - My mother (lives in The Villages, FL) was just charged $3500 for a water softener that is worth at best $500. They didn't even install it! They use a loan company called Time Investment out of WI - got my 75 yr old mother to sign a 8 year contract at 18% interest. Didn't leave any documentation about Time Investment so we didn't know what was going on until she has a lien on her house. Time Investment pays Florida Water/Environmental Quality Assurance so there is no leverage to return the softener or get the money back. There are no words to describe people like that - to take advantage of vulnerable Seniors....despicable!
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Reason of review:
Problems with payment
1 comment
Guest

These people did the same thing to my 84 yr.old mother who had a stroke. They are the devil incarnate if you ask me!

They should be prosecuted. Luckily I was there the next time they tried to sell her a uv water cleaner or some such ***.

Another 2500.00 and they sold her an under counter reverse osmosis filter the first time. They are charging $224.00 to replace filters and say that the warranty will be negated if they can't inspect and replace filters!

Anonymous
map-marker Bryceville, Florida

Misleading request to help in a statewide water study supposedly for a Government agency.

Florida Water Works - Misleading request to help in a statewide water study supposedly for a...

The letter is made to look like a State Water Inspection health department check-which is avaiable for free in all counties. This company is a SCAM from the first time it pretends to be a STATE operation-not a statewide water sales scam since Florida's deep wells actually have the cleanest water in the NATION.

The only chemicals in City water are there to protect against outside water fouling the pipes if ther is a break that need to be repaired. ALL Bottled water companies have testers that tell you you HAVE to buy their system or water when they get their water from a city tap. SCAM SCAM SCAM- the entire idiotic thieving buisiness. The letter they said doesn't even have their State Corp # on it, required by law.

Our congressmen probably are LARGE stockholders.

Would you buy a used car from ANYONE in Congress? Why buy from a *** company they let scam the taxpayers?

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Reason of review:
Lying by ommission

Preferred solution: Take your business to Mexico and Africa and the Middle East

1 comment
Guest

*** florida water works are scam artists. I used to work there and once Russell glad ok took over he preached deceptive sales practices.

That's why several sales persons left. Florida water is very hard and a good water system is needed to remove the calcium. Also the county does dissenfect the water with chlorine( which is a carcinagen). Although it is a good disinfectant it can be harmful to certain individuals.

The calcium over te can ruin plumbing and also hot water heaters. I have several clients who love having soft water and clean drinking water.

So there are several reputable water treatment companies out there that offer a valuable service. So do your homework

Anonymous
map-marker Sun City Center, Florida

False negative report placed on www.Pissedconsumer.com (unjust financial damage the result)

I own a water conditioning company and have been lumped into a pile of other water companies with similar names. We have an A rating with the better business bureau, and handle all of our complaints in a timely and professional matter. On the other hand, there are many unscrupulous companies out there who do not do this, and are all about the money, no matter what. So, the damage comes from someone who does not know what they are talking about and makes a false complaint against my company, Florida Water Analysis. We are a good company. We have customer service, we offer full service, and we are not any of these companies:

Environmental Water Works

Florida Water Works

Central Florida Water Management

Florida Water Testing

Etc.

We are only Florida Water Analysis, which is a legal fictitious name we operate under here in Florida. We have no ties to any other water treatment dealer. There also is no place that I have seen where you can get equipment at dealer cost for as cheap as what is complained about on this site. If there were, we could drop our prices and save a lot of money for everyone. The problem is, people don't know what cost means, and this person certainly isn't buying like equipment that we have installed, nor are they correct with the other companies they are complaining about. What did that can of beans cost the grocery store? How much more for organic, name brand, etc? How much does it cost for a 2x4 at the hardware store? How about for pressure treated? What quality is it? Now hire a certified, insured contractor and see how much the price jumps. See cost is more than the cost of the equipment. It is the cost of the trucks, the employees, the buildings, the phones, the advertisements, and any of the hundreds of expenses that all companies have to put out on a daily business. When you offer full service, those services have to be paid for. Bottom line is if you offer a lifetime warranty, but are not in business to uphold that warranty (because you charged too little), what good is it? There are many examples of buying low and selling high, which is the foundation of America and the free world. If you have ever owned a business with products and employees, I know you know what I'm talking about.

As far as age, Florida has more seniors than just about any other state. So of coarse you are going to get more seniors as customers. We have young customers too, but it seems that teenagers and young adults don't own as much real estate, and Seniors seem to respond to water tests more than the general public. Don't know why, but if they want service legally we can't refuse based on age. That would be unethical.

In closing my complaint is this: the claims are false, and I don't know how this site can get away with posting false claims. It should be a crime. (Wait, isn't that libel?)

This is the complaint that is false:

http://florida-water-works.pissedconsumer.com/environmental-water-works-aka-florida-water-works-201110****8147.html

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Loss:
$10000
1 comment
Guest

seems, of "coarse" thou doth protest too much.

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